The Problem
You are finally posting online and your potential prospects and followers are engaging with you on your posts via comments! That's great.
Following-up with each and every prospect and followers in-time is crucial for two reasons:
1. You want to maintain high engagement on your post so that the algorithm proposes your post to more people!
2. Most importantly: you want to convert that interest into a sale!
Introducing the Auto-Reply feature
The Auto-Reply feature allows you to set up keywords on each of your posts monitored by our platform and send auto-replies too! This way our platform will send follow-ups automatically without you having to be in front of your screen 24/7!
How it's commonly used
Create a post ending with a call-to-action or a single keyword your followers or viewers must use in order to get more information. For example, at the end of your video or post where you are presenting your product or company, you can invite your viewers to write "INFO" or "DM" in your post's comments. You can then engage those potential prospects in 1:1 conversations.
Before we start: Connect your Instagram Creator Account
This feature requires an Instagram Creator Account connected into Genius.AI in order for you to use it. Before we start, make sure to follow the article below to get up and running with the social media integration!
Connect your Instagram Account To Genius.AI
Set up an auto-reply rule
Head over to your "My Social" section, which is visible on the top menu.
Head over to "Profile Feed", making sure you have selected an Instagram Profile.
You will be presented with your Instagram Profile Feed. Go to the post for which you want to set up an auto-reply rule and hit the button on the top right corner of the screen (highlighted below):
This will open the Auto-Reply Manager
The User Interface will contain the following columns:
- When someone comments with the word... : This column must contain the keyword the user will say in order to trigger the auto-reply. For example, if you wish the platform to send an auto-reply every time someone sends a comment containing the word "info" or "DM", you would write "info" or "DM" in this column
- Genius.AI replies with: This column contains the message that the AI will send in reply, this could be a welcoming message or a link to get more information if you have a more complex funnel.
- Genius.AI will send: You can configure the feature to send a DM or a reply comment out. We advise you to have all your conversations 1:1 to create a more direct relationship with your prospects. However you might want to set up a secondary rule that sends a "Thank you! Just sent you more info!" or similar message in comments.
Once you have completed this, hit the save button.
You can create as many auto-reply rules for each of your posts!