To access your one-on-one conversations on your Facebook pages or Instagram profiles in Genius.AI, follow these steps:
Navigate to the My Social section within the Genius.AI platform.
In the top-left section, select the profile or page where you want to view your conversations.
Then, click on the Messenger (DMs) to view your conversations.
On the left side of your screen, you'll find options for Dashboard Analytics, Profile Feed, and Manage Auto-Replies. You can also integrate with WhatsApp, LinkedIn, Instagram, and Facebook. Additionally, there are options to disconnect your Instagram and Facebook accounts.
If you haven't yet, connect your Facebook or Instagram!
For this example, we'll connect Facebook. The process is the same for connecting Instagram.
You will be redirected to Facebook; just click 'Continue'.
A pop-up will appear, asking you to either continue with your account or log in to another account.
Select the Facebook business accounts you want to connect to Genius.AI.
Click 'Got it' and you may close the page after the process has been completed.
Here are more options for you!
On the right side of your screen, you can access guides and additional options for your conversation.
The AI-Powered Notes will help you understand what the customer wants.
The AI Advice is a guide that informs you about prospects' decisions and suggests what to say to them.
To view your prospect’s Facebook profile, click on Open Profile. The Contact Status option allows you to classify your prospect as New, Opportunity, Sponsor, Qualified Lead, Customer, or Lost Interest. The Product you want to sell option provides the Copilot with more information on what to convey to your prospects.