Welcome to Genius.AI's My Social feature! This guide will walk you through how to effectively manage and respond to your social media conversations directly within Genius.AI. Embrace the convenience of having all your messages in one place, and let our AI assist you with tailored response suggestions.
Getting Started:
Upon accessing the My Socials page, you'll notice your incoming conversations from platforms like Facebook, displayed on the right-hand side. The central part of the screen will showcase different ongoing conversations.
Viewing Conversations:
- Inbound Messages: Look to the right to see incoming messages from social media platforms.
- Current Conversations: The middle section displays active conversations, eliminating the need for copying and pasting messages from external apps.
Responding to Messages:
Genius.AI features embedded formulas that suggest what to say in real-time based on the customer's or prospect's latest message.
- Play: Initiate Genius by hitting the play button.
- Suggestions: View the suggestions on the right. These could range from discussing their evening routine to offering product information.
- Choose & Send: Select a suggestion that aligns with the conversation, personalize it if needed, and hit send. Your message is delivered in real-time.
Customizing Responses:
- Editing: Directly within the messenger, edit your responses to change words, add or remove content, ensuring your message perfectly captures your intent.
- Personality and Tone: The AI incorporates your unique tone and personality into responses, adding humor or specific styles based on your preferences.
Advanced Features:
- Real-Time Reading: As conversations progress, Genius.AI continuously reads responses and offers new suggestions for keeping the conversation engaging.
- Closing the Sale: With one click, get guidance on how to close a sale, including upsell opportunities and product safety information if asked.
- Direct Product Links: Genius’ integration with your product listings facilitates the convenient inclusion of direct links to your products within your messages.
Product Information and Upsells:
When customers inquire about specific details like product safety, Genius.AI provides you with accurate information to share, enhancing trust and streamlining the sales process.
Conclusion
Genius.AI's Social Integrations revolutionize how you manage social media interactions by bringing advanced AI capabilities to your fingertips. Experience seamless communication, personalize your responses, and close sales more effectively with Genius.AI. We're thrilled to support your journey with these powerful tools at your disposal.